Privacy Statement

Our Commitment to privacy

This document sets out how will process any personal data we collect from you and the cookies we use.

We make every effort to protect your privacy by adopting a consistently high level of site security aligned with strict company policies on how we store and use personal information and complying with our obligations under the Data Protection Act 1998 and the EU General Data Protection Regulation (2016).

This privacy policy has been developed in accordance with our legal obligations and may be updated from time to time. This policy does not apply to third-party online resources to which Nucleus POLARTM’s websites may link, where Nucleus POLARTM does not control the content or the privacy practices.

We recommend that you read this policy prior to using any of our resources and regularly review any changes thereafter. It is your responsibility to do so.

1. Information that may be collected and how it is used

What data we collect and how this is used is set out in detail in this policy, but in general this might include:

  • information that you provide by completing our online forms (e.g. your name, location, e-mail address, title)
  • technical information about your use of our services (e.g. details of your domain name, location and internet protocol [IP] address, operating system, browser version, the content you view, the data you submit)
  • data collected through the use of ‘cookies’ and/or other devices
  • other ad-hoc data to help us provide you with improved products and services (e.g. when we ask you to fill in a survey or questionnaire)

In addition to the uses specified below, we may use information provided by you in the following ways:

  • to ensure that content on our site is presented in the most effective manner
  • to monitor, develop and improve our products and services
  • to provide you with information, products or services that you request from us or which we feel may interest you, with your consent
  • to allow you to participate in interactive features of our services, when you choose to do so
1.1. Registered Users

We collate data about registered users including which services they have used or searches they have carried out so that we can understand our customers, and efficiently fulfil their requirements.

Once you start using our services, we may track and keep a record of the pages you visit. We collect these data from groups of users to get a sense of how people are using our platform and what content and services are most popular. This helps us improve what we offer on our platform.

You will be given at least one opportunity to opt in to receiving any marketing e-mails from Nucleus POLARTM.

1.2. All users

As you use our platform, we collect information about your usage including but not limited to traffic data and location data.

1.3. Mobile users

The Nucleus POLARTM platform is designed for desktop access but can be accessed via mobile devices as well. The information gathered from the mobile users will be in line with that of the desktop user information.

1.4. What else does Nucleus POLARTM collect when you use our platform?

Each time you use the internet, an IP address is assigned to your computer or internet-capable device via the internet service provider. This number may either be the same or different each time you access the internet. Each time your computer or internet-capable device requests information from our website or platform, we log your IP address on our server. We may also log operating systems and browser types for the purposes of system administration and to report aggregate information. We may use this in order to gather information about the website traffic and usage.

Whether you are a registered user or not, our web server collects certain information including IP address, host names, domain name, time and date, the browser version and platform, a record of which pages have been requested and location data from your IP address. Location data may be necessary for us to ‘geo-block’ or regionalise our website content or services.

1.5. What else do we use personal information for?

We also may send you non-marketing e-mails for internal record keeping and/or to improve our services and/or for the purpose of inviting you to partake in surveys or market research that we or third parties conduct.

In addition to responding to complaints or claims received or discovered, as referred to above, or any breaches of our website terms and conditions, we may use all information supplied or collected on our websites to enforce our legal rights and protect against unauthorised access, use, activity and/or copying, either personally or via third party contractors and advisors and/or protect the rights, property, or personal safety other users of the websites and the public. This may involve using any details supplied by you, including your name and contact details.

2. Automated profiling using your personal data

Nucleus POLARTM does no automated profiling of personal data.

3. Sharing personal information

Other than as expressly agreed by you or stated when data is collected or stated within this policy, we will not disclose your personal data to any third parties other than:

  • to third parties authorised by us such as our licensors and, contractors who must keep this data confidential. This may include transferring your data outside of the European Economic Area (“EEA”) including to the USA
  • as required to enforce our legal rights (including property, safety, our customers or others)
  • for fraud protection and credit risk reduction
  • where our company or its assets (to which your data relates) are to be acquired by a new company, in which case location data may be shared

4. How does Nucleus POLARTM keep your personal information protected?

Your personal data is stored in our databases and is only available to our technicians and selected authorised people on a password-protected basis. The data stored may be stored in “the cloud” which is limited to storage facilities within the European Union for data protection reasons. The data may be processed by our employees operating outside of the EEA who are GDPR-compliant. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or process. We will take all reasonable steps necessary to ensure that your data is treated securely by us and our contractors and in accordance with this privacy policy and the EU General Data Protection Regulation (GDPR). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our platform, you are responsible for keeping this password confidential. Please do not share your password(s) with anyone.

5. Security

We understand that the security of your information is important to you. We adhere to the highest standards of decency, fairness and integrity in our operations. We also take industry accepted security measures to protect your information as it travels the internet, and to make sure all information is as secure as possible against unauthorised access and use. We review our security measures regularly.

5.1. Authentication

You should not share your username and password with other people. If a password is forgotten, you will be able to reset the password through the “Forgot Password” functionality on the “Sign In” screen.

5.2. E-mail

Any e-mail between you and Nucleus POLARTM is not encrypted.

6. Cookies

6.1. What are cookies?

Cookies are small text files that a website may put on your computer or mobile device when you first visit a website and are widely used to remember small amounts of information and give you a better experience using the website.

Certain cookies contain a limited amount of personal information. For example, if you click ‘remember me’ when logging in, a cookie will store your username. Most cookies will not collect information that personally identifies you but collect more general information to help us analyse how well our website is performing overall so we can improve it.

6.2. How to remove or block cookies

Your internet browser has tools that allow you to remove or block cookies. More information can be found here:

6.3. What will happen if I block Cookies?

Depending on which cookies you block, certain features of the website or platform may stop working correctly.

7. Your rights to your data

You have the right to make a written request to be informed whether or not we hold or process any of your personal information by emailing Your request might cover the following:

  • we provide you with details of your personal information that we hold, the purpose for which it is processed, the recipients of such information and how we protect your data
  • that we rectify any errors in your personal information
  • deletion of your personal information
  • right not to have data transferred to a third party
  • cessation of marketing or contact from IMP
  • lodge an objection to processing for purposes of scientific, historical research and statistics

Where local laws dictate, we will not use your personal information for marketing purposes, nor disclose your information to any third parties, unless we have your prior consent. You can prevent such use by letting us know either through the website or by email to

8. Linking to external sites

Occasionally, you may encounter links to other sites that are not related to Nucleus POLARTM. Please be aware that once you click to one of these sites, you are subject to that site's privacy policy and not to ours.

9. Your consent

By submitting your information, you consent to the use of that information as set out in this policy. You should review this policy regularly, to note any changes as to how we collect and use personal information.

Thank you for reviewing this information and if you have any questions, please email

Last updated: 27 February 2019

10. Contact us

If you have any feedback about this site or if you have concerns relating to your data, you can submit an SAR (Subject Access Request) by email at or by phone at +44 207 398 4964.